Enterpulse Teams with Interwoven to Deliver a More Engaging and Targeted Customer Experience
SAN JOSE, Calif. - July 30, 2008 - The nation's largest municipally owned energy company providing both gas and electric service, CPS Energy provides affordable, reliable power to customers in San Antonio, Texas and surrounding areas. Operating in a regulated market, CPS Energy currently serves a customer base of 662,000 electric customers and more than 314,000 natural gas customers.
To address the needs of its growing community, CPS Energy embarked on a journey to revamp its Website in order to provide its customers better usability and self-service functionality. CPS Energy needed a better way to get critical news and service information to their residential customers, the primary users of the CPS Energy Website. The company also wanted to engage its commercial customers, developers, and builders by offering them richer, more targeted content.
To power its online transformation, CPS Energy selected Interwoven's TeamSite to improve its Website usability, expedite the publishing of content, and provide a more flexible user interface and information architecture to address both current and future needs. Prior to the Website overhaul, the CPS Energy Website contained dated material in a complicated architectural structure. CPS Energy worked with Enterpulse, an eight year Interwoven Platinum services partner specializing in portals and content management, to overhaul their Website.
Once fully deployed, www.cpsenergy.com will be able to provide customers a more engaging experience. Residential and commercial customers will be able to quickly focus on up-to-date information targeted specifically to them. Developers and builders also have a segment of the Website focused on their specific needs. By implementing Interwoven, CPS Energy has moved one major step closer to their goal of accomplishing anything online that can be accomplished by walking into a service center - ensuring a consistent experience for their customers wherever and whenever they interact with CPS Energy.
"Integrating Interwoven's content management technologies into the redesign of our Website, brings us one step closer to our customers and helps us implement customer-oriented initiatives more quickly and responsively," said Christopher Barron, chief information officer at CPS Energy.
By using Interwoven‘s TeamSite, CPS Energy communications stakeholders are empowered to keep the Website current, minimizing the involvement of their IT teams. Interwoven provides marketers with more self-service control of their content, reducing the cycle time required to update content online, and delivering a superior customer experience. Additionally, a distributed content publishing workflow has been established that enables CPS Energy to publish more valuable, relevant, timely, and well structured content to their Website quickly.
"By utilizing our Fastrack requirements methodology up front, we were able to ensure the smooth deployment of the software to suit the client's needs. We thoroughly enjoyed working with the team at CPS Energy," stated Kendra Leffingwell, EVP, Sales & Marketing of Enterpulse.
CPS Energy selected Interwoven TeamSite due to its success with Interwoven WorkSite, Interwoven's collaborative document management product. CPS Energy worked with BCS Systems to deploy Interwoven WorkSite enterprise-wide including Accounts Payable, IT, Legal, Purchasing, Retail Marketing, Engineering, and Corporate Communications departments. WorkSite enables these departments to manage all contracts, correspondence, e-mails, meeting notes, and other content in one centralized repository, for easy access from any location. In the future, CPS Energy plans to work with Enterpulse and BCS Systems to integrate Interwoven WorkSite with Interwoven TeamSite in order to fully leverage all internal assets.
"We are pleased CPS Energy once again has selected Interwoven - this time to power their online presence," said Seth Rosenblatt, vice president of product marketing at Interwoven. "Our Web solutions provide marketers with the power to continually enhance their Web presence and address customer needs in the face of changing market conditions."
About Enterpulse
Enterpulse is a services company focused on process improvement solutions. We help clients streamline processes and implement the software that enables them-BPM, Portal and Content Management-enabled in a service-oriented architecture (SOA). Because we are so focused, we have deep expertise and knowledge of the products we implement. Headquartered in Atlanta, Enterpulse has been delivering audience-focused Web solutions for clients since 1996.
About Interwoven
Interwoven, Inc. (NASDAQ: IWOV) is a global leader in content management solutions. Interwoven's software and services enable organizations to maximize online business performance and organize, find, and govern business content. Interwoven solutions unlock the value of content by delivering the right content to the right person in the right context at the right time. Over 4,700 of the world's leading companies, professional services firms, and governments have chosen Interwoven, including Airbus, Amnesty International USA, Avaya, BT, Cisco, Citi, Delta Air Lines, DLA Piper, FedEx, Grant Thornton, Hilton Hotels, HKMP LLP, Hong Kong Trade and Development Council, HSBC, LexisNexis, MasterCard, Microsoft, Samsung, Shell, Sky Italia, Qantas Airways, Tesco, Virgin Mobile, and White & Case. A community of over 25,000 developers and over 300 partners enrich and extend Interwoven's offerings. To learn more about Interwoven, please visit www.interwoven.com.
Summary: ...and electric service, serving customers in and around San Antonio, Texas, seventh largest city in the U. S. Solution Accounts Payable processes have also been fully automated at CPS Energy by BCS Systems.
...
Summary: ...British Telecom Case Study. To this end, the company uses Interwoven TeamSite’s dynamic content creation and content re-use to construct journeys around specifc types of customers, then delivers an online experience designed to guide them effortlessly through the purchase and service lifecycle....
Summary: ...Honda Case Study. “These tests have shown that Website optimization through Interwoven Optimost delivers measurable results of a substantial magnitude—not just marginal or incremental bumps—and that we should do it whenever we can.” Honda Honda Increases Online Conversions through Website Optimization...
Summary: ...Derby City Council Case Study. Derby’s Strategic IT Framework is a Service Oriented Architecture that replaces a number of disparate systems with a unified set of generic services, built around a standard infrastructure capable of serving the entire City. Central to this Framework was the need for an...
Summary: ...by leveraging the tools and processes from its public websites In 2003, EUROCONTROL undertook an initiative to re-engineer its online presence to improve its effectiveness as a communication tool and collaborative environment. “By re-engineering the website, making it more clear and focused, we could...
Summary: ...McCartney as they raced at speeds of over 70mph through residential areas. Their reckless driving led to the deaths of 4 girls, but using CCTV images in conjunction with other evidence the pair were both convicted and sentenced to a total of 16 years. Martin Walker, Control Room Manager for Hull City...
Summary: ...of projects and content much more streamlined, something our users have told us is very important to them,” says Jim Sexton, hgtv.com’s editorial director and redesign architect. Once IDOL K2 is fully deployed across Scripps’ 2000 Web sites, the media giant expects all of its Internet properties...
Summary: ...County staff then performed a range of non-integrated, often redundant tasks such as re-keying applicant data into the Sigma applicant tracking system, completing records management processes and using email and fax communications to expedite and monitor the recruitment-to-hire process. Key Business Drivers...
Summary: ...division of Poste Italiane, is Italy’s largest retail bank, with almost 5 million subscribers. Following a thorough review of the available solution providers, the company selected Interwoven as their partner to help reach its goals. Interwoven TeamSite content management software is the standard platform...
Summary: ...external business processes. Boston, the largest city in New England with 600,000 residents, is on the cutting edge of technology. Today, in every Boston Public Library, children receive free Internet access with future plans to build a new “technology high school” to prepare its kids for careers...
Summary: ...on the horizon include integrating Autonomy Interwoven with a natural language search capability and deeper integration with the Virgin Mobile’s CRM system to deliver a more personalised experience from the moment a customer enters the site. Business users will use TeamSite to author and publish site...
Summary: ...integrating Interwoven with a natural language search capability and deeper integration with the Virgin Mobile’s CRM system to deliver a more personalised experience from the moment a customer enters the site. Business users will use TeamSite to author and publish site content tailored to specifc account...
This is a small selection of the Autonomy case studies available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...Autonomy ControlPoint: Information Governance for SharePoint. Once the information is indexed, analysis can be performed simultaneously across Autonomy’s archives and operational systems for compliance and litigation, ensuring consistency of results. Built on a Service Oriented Architecture (SOA), IDOL’s...
Summary: ...for maximum benefit through its offering of over 500 functions, while promoting enterprise-wide compliance to minimize the risks inherent in the growth of content. Built on a Service Oriented Architecture (SOA), IDOL’s flexible, modular design enables enterprises to match the benefits of IDOL functionalities...
Summary: ...through a coordinated workflow process involving multiple actions and responsible parties. Once a data set has been identified through filters, policies, sampling or a combination of each, a series of workflows must be initiated to conduct a thorough review and identify any potential issues. To greatly...
Summary: ...profiles implicitly from the information that they view on a day-to-day basis. Once an agent has been created it will monitor changing information that relates to the viewer’s interests in real-time and instantly alert the user to anything new. This capability generates further opportunities for cross-selling...
Summary: ...are included to accelerate development and integration of user-interaction components. • Both thick and thin clients for the Cardiff LiquidBPM Manager, which can be used as-is or be fully customized and included within a larger GUI framework. • Pre-defned tasks to defne electronic forms and automatically...
Summary: ...automate and manage the full lifecycle of trade documentation and communication. It is a robust, scalable, and extensible technology platform built on a service-oriented architecture (SOA) to provide financial firms with the ultimate efficiency in their capital markets operations.
...
Summary: ...applications through the Autonomy Business Console, overseers, product managers and group marketing teams can react quickly to changing usage patterns and provide highly targeted results to endusers, without the need for scripting. Business Reporting The Business Console provides a comprehensive reporting...
Summary: ...of any, or all, of the relevant steps and results for future re-use and collaboration with colleagues. For instance, in an effort to yield the most specific, targeted results, a user’s search process may evolve as searching 1. “stock” 2. “stock options” 3. “stock options issue.” Then upon...
Summary: ...Autonomy Digital Safe. Digital Safe is offered in three functional bundles to meet the needs of any size organization, ranging from basic email archiving and governance to advanced processing of desktops, voice and video. Once the data is hosted in Digital Safe, Autonomy offers meaning based modules for...
Summary: ...store. Meridio functionality is exposed as Web Services,ideal for .NET applications and other Web Service clients. Microsoft® Office The Meridio Vision Implementing eDRM has previously been seen as a major system project, which requires organizations to address culture change, process redesign, significant...
Summary: ...a scalable portal server that is transparently integrated with Meridio. The Meridio Vision Implementing eDRM has previously been seen as a major system project, which requires organizations to address culture change, process redesign, significant new IT infrastructure development and a major training...
Summary: ...content — including video, photographs, logos, CAD drawings, marketing collateral, presentations, Flash™ content, audio and more. Dynamic Collections Virage MediaBin 7 expedites the process of managing rich media and other assets in various ways. Assets can be dynamically grouped into different types...
This is a small selection of the Autonomy Product Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...conversation that matches a user’s interests. The Agent will then learn the concepts within the example and define itself accordingly. Once an Agent has been created it will monitor in real-time the changing information within the index, instantly alerting the user to anything new that matches the training....
Summary: ...City, Milan, Munich, New York, Oslo, Ottawa, Paris, Pleasanton, Rome, San Francisco, Santa Clara, Shanghai, Singapore, Santiago, Sao Paulo, Stockholm, Sydney, Tokyo, Utrecht and Washington, D.C. Application System Adapters • AXIOM mx/open • AXIS • Baan • BroadVision • Clarify • Commerce One...
Summary: ...load balancing. This facilitates linear scaling of systems through faster action command execution and reduction of processing time. The setup of the IDOL servers to which the DAH sends action commands is independent of the DAH as they are architecturally unaware of it. Features Mirrored ACITM Action...
This is a small selection of the Autonomy Technical Briefs available, please visit our publications site at http://publications.autonomy.com/ for more information.
Summary: ...the highest anticipated output resolution requirements. n Content assimilation and aggregation are enabled within the context of a Service Oriented Architecture (SOA). Once a company’s assets are in order, tagged, named, and organized in a logical hierarchy using best practices of information architecture...
Summary: ...that can support the new development as it scales in use within an organization. The result is that a wave of applications are developed and moved into production with exception-based processes employed as a stopgap measure. With a service oriented architecture (SOA) serving as the underlying platform,...
Summary: ...vulnerabilities lowers business risks by improving application accuracy. Most fundamentally, the enterprise’s critical business applications achieve maximum availability and data accuracy through real-time problem detection, self-healing corrective actions, and the ability to fully validate each application...
Summary: ...Automating your Change and Release Management Process: Improved Business Efficiency in IT Operations. Flexible, responsive customer-facing applications now provide essential functionality for delivering a superior customer experience, as well as facilitating the rapid development and delivery of targeted...
Summary: ...synchronized and fully auditable updates for every application in every location, and realize the full business benefits of this more dynamic and responsive architecture. About Interwoven Interwoven, Inc, provider of Enterprise Content Management solutions for business, enables organizations to unify...
Summary: ...Increasing the Value of Enterprise Portals with Autonomy Interwoven. This is especially true for companies seeking to redesign or rearchitect their web channel that leverages a portal infrastructure. While this path may provide benefts such as rationalizing the user interface, aggregating access to content,...
Summary: ...SOA: Journey Toward Enterprise Value Proposition. Service-oriented architecture (SOA) has captured the hearts and minds of the IT industry at large, steadily gaining traction as a best practice to which to aspire. While some organizations have made significant headway, the general population has yet to...
Summary: ...one-firm seamlessness. Integrated e-mail management, knowledge managementand intranet/extranet/Internet capabilities solve current technological issues while providing a platform for future initiatives. By improving internal productivity, matter centric collaboration helps firms win new business as well...
Summary: ...Matter centric collaboration lays the foundation for electronic records management by capturing all information about a matter as well as rich metadata that describes it fully in a single workspace. Retention policies can then be applied to this workspace as a unit to apply to all the content it contains...
Summary: ...can give you the wrong information, and walking into a retail store and talking to an individual CAN be better in some cases. But it’s not as difficult as it once was to deliver a more relevant and more accurate experience online. Sometimes a Web experience can be more appropriate. If I’m on the phone...
Summary: ...to help enterprises cost-effectively manage highly distributed SharePoint servers for legal discovery and records management. Built on a Service Oriented Architecture (SOA), IDOL’s flexible, modular design enables enterprises to match its benefits to the organizations’ needs. The Importance of a Single...
This is a small selection of the Autonomy White Papers available, please visit our publications site at http://publications.autonomy.com/ for more information.
Related Case Studies
.pdf.png)
Download PDF Version
Autonomy Releases
